Herbology NYC ("we," "our," or "us") operates herbologynyc.com. Your privacy is important to us. This policy explains what we collect, how we use it, and the choices you have.
1. Information we collect
When you order. Online orders, customer accounts and checkout run through our online menu and ordering provider, Dutchie. When you order, you may provide your name, email address, phone number, delivery address and payment information. That information is processed to fulfill your order and is also subject to Dutchie's privacy policy.
When you chat with Herb. Herb, our website assistant, uses a third-party AI service to answer questions. Messages you send are processed to generate replies. Herb saves your preferences only in your own browser on your device, never on our servers. Tap "Forget me" in the chat to erase them at any time.
When you browse. Like any website, our hosting provider processes technical information such as your IP address, browser type and the pages you visit, to deliver the site and keep it secure.
Cookies and browser storage. We store a small value in your browser to remember that you confirmed you are 21 or older, and Herb stores your preferences there if you chat with him. Our menu provider and embedded services (such as maps) may set their own cookies.
2. How we use your information
To process and fulfill orders, verify age and identity as required by New York law, respond to questions and feedback, send marketing communications where you have agreed to receive them, and maintain and improve the website.
3. Data security
We use physical, technical and administrative measures to help protect your personal information. Our website does not store customer accounts, orders or payment information.
4. Disclosure of information
We do not sell, rent or trade your personal information. We share it only as needed with service providers who help us run our business (such as our ordering, hosting and website assistant providers) and when required by law or by the New York Office of Cannabis Management.
5. Your rights and choices
You can unsubscribe from marketing messages at any time, request access to or correction of your personal information by contacting us, clear your browser storage, and use "Forget me" in the Herb chat.
6. Third-party websites
Our website links to sites we don't operate, such as Instagram and Google Maps. We are not responsible for their privacy practices or content.
7. Changes to this policy
We may update this policy from time to time. The effective date above shows when it last changed.
8. Contact us
Herbology NYC
304 Ellery St, Brooklyn, NY 11206
(855) 548-8692
info@herbologynyc.com